Comments on: Chargeback Manual

By: Dealing with Fake Chargebacks

Dealing with Fake Chargebacks — Thu, 04 Feb 2010 16:40:58 +0000

[...] Most of the time legitimate businesses can rein in chargebacks by building their sales procedures around a set of best practices for processing transactions and communicating with customers and these are reviewed in great detail in our Chargeback Manual. [...]

By: E-Commerce Risk

E-Commerce Risk — Tue, 02 Feb 2010 16:58:39 +0000

[...] Your organization will need to adequately address all of these risks, before you start accepting payments. Be advised that fraudulent transactions and chargebacks can quickly lead to the suspension of your merchant account. For additional information and to help you manage risk and chargebacks, see our E-Commerce Risk Management Guide and Chargeback Manual. [...]

By: Unibul Test » Blog Archive » Special Considerations for Cruise Lines

Unibul Test » Blog Archive » Special Considerations for Cruise Lines — Mon, 14 Dec 2009 17:23:49 +0000

[...] if an incremental authorization was declined. Following good settlement practices helps minimize chargebacks, processing costs, and potential losses when issuers decline incremental authorization requests for [...]

By: Unibul Test » Blog Archive » Glossary

Unibul Test » Blog Archive » Glossary — Mon, 14 Dec 2009 17:22:13 +0000

[...] is a dispute resolution process that member banks use to determine the responsible party in a chargeback related dispute. This process has three cycles in which the member banks can resolve the dispute [...]

By: Special Considerations for Cruise Lines

Special Considerations for Cruise Lines — Sun, 12 Apr 2009 14:29:19 +0000

By: Special Considerations for Car Rental Companies

Special Considerations for Car Rental Companies — Sat, 07 Mar 2009 17:53:18 +0000

[...] if an incremental authorization was declined. Applying good settlement practices will help minimize chargebacks, processing costs, and potential losses when card issuers decline incremental authorization [...]

By: MasterCard Excessive Chargeback Program

MasterCard Excessive Chargeback Program — Sun, 01 Mar 2009 17:24:36 +0000

[...] Excessive Chargeback Program applies to all merchants and is designed to reduce excessive chargebacks, excessive credits to cardholder accounts, and [...]

By: Special Considerations for Airlines

Special Considerations for Airlines — Sat, 14 Feb 2009 16:37:25 +0000

[...] on file with card issuers match the information provided by ticket purchasers. However, AVS fraud chargeback rights do not apply to electronic ticket sales or to cases where paper tickets are not mailed to [...]

By: Exclusion from the Global Merchant Audit Program

Exclusion from the Global Merchant Audit Program — Sat, 31 Jan 2009 18:06:54 +0000

[...] identification or to require additional action by the acquiring bank, such as a decision to accept chargeback liability or to terminate the merchant processing agreement. When MasterCard does not grant an [...]

By: Chargeback and Loss Recovery

Chargeback and Loss Recovery — Tue, 30 Dec 2008 15:50:31 +0000

[...] order to minimize losses, eCommerce merchants need an adequate chargeback tracking system, procedures in place to avoid unnecessary chargebacks, and a thorough understanding [...]

By: Invalid Transactions

Invalid Transactions — Sat, 13 Dec 2008 18:56:03 +0000

[...] acquiring bank determines that the merchant’s ratio of chargebacks, credits to sales exceeds criteria established by the Association or the acquiring bank’s own [...]

By: ECommerce Fraud Screening

ECommerce Fraud Screening — Thu, 11 Dec 2008 15:39:28 +0000

[...] risk exposure by increasing transaction security through cardholder authentication and providing chargeback protection from fraud. The following best practices should be [...]

By: Glossary

Glossary — Tue, 02 Dec 2008 17:58:48 +0000

[...] “Doing Business As” (DBA) is a merchant’s legal business name as differentiated from the names of a company’s principals or other entity that owns or manages the business. DBA is the business name that must appear on the merchant’s billing descriptor, which in turn will be the name that will appear on a cardholder’s monthly statement. A DBA that is not clearly recognizable to cardholders can lead to potential transaction copy requests and chargebacks. [...]

By: MasterCard Fraud Loss Control Programs

MasterCard Fraud Loss Control Programs — Tue, 02 Dec 2008 16:38:21 +0000

[...] issued subsequent to the receipt of a chargeback with the same account number and followed by a second [...]

By: ECommerce Fraud Prvention

ECommerce Fraud Prvention — Thu, 20 Nov 2008 15:05:52 +0000

[...] yours is a larger organization, encourage your fraud control group members to work closely with the chargeback group. That way both groups will be better able to identify causes of chargeback loss and use this [...]

By: Minimizing ECommerce Risk

Minimizing ECommerce Risk — Wed, 12 Nov 2008 15:28:05 +0000

[...] Implementing this best practice will help merchants minimize customer disputes and the resulting chargebacks. Concrete measures that can be taken [...]

By: Cardholder-Activated Terminals

Cardholder-Activated Terminals — Thu, 30 Oct 2008 14:44:53 +0000

[...] specify the maximum dollar amount of transactions permitted as well as authorization, clearing and chargeback requirements and related transaction liability for each cardholder-activated terminal [...]

By: ECommerce Card Transaction Processing

ECommerce Card Transaction Processing — Sat, 25 Oct 2008 21:05:38 +0000

[...] is a chargeback? Chargeback is a transaction that a card issuer returns to an acquiring bank as a financial liability. The [...]

By: Managing ECommerce Risk

Managing ECommerce Risk — Sat, 25 Oct 2008 18:28:13 +0000

[...] costs, hurt your profits and may result in a loss of revenue. By carefully tracking and managing chargebacks, you will be able to take steps to avoid future chargebacks. You will also need to know your [...]